The CCC is staffed by a team of experienced and knowledgeable customer service representatives who are available 24 hours a day, 7 days a week.
Citizen Contact Center (CCC), a project of Punjab Information Technology Board (PITB) has so far received 7.1 million calls from concerned citizens for information, complaints and opinions since 2015, whereas 6.1 million outbound calls and 18 million robo calls have been made to record citizens’ feedback. This was stated in a project review meeting presided over by PITB Chairman Faisal Yousaf.
It was told in the meeting that more than 500 million messages have been sent to the citizens through CCC’s one-way message service, while over 75 million people have benefited from the two-way message service. Moreover, 200 calling agents are working round the clock in three shifts to support the citizens in the Citizen Contact Center.
In his remarks on the occasion, Chairman Faisal Yousaf said that PITB’s Citizen Contact Center is the first government-to-citizen contact center in Punjab, which provides round-the-clock operations and support facilities while keeping more than 30 helplines of various government departments active.
The CCC is a one-stop shop for citizens to get information and assistance from the government. It provides services such as: Information on government programs and services, Assistance with government applications, and Complaints about government services.
The CCC is staffed by a team of experienced and knowledgeable customer service representatives who are available 24 hours a day, 7 days a week.
In the past year alone, the CCC has received over 2 million calls. The most common topics of inquiry include: Education, Health, Social welfare, Employment, and Business.
The CCC has been praised by citizens for its efficiency and helpfulness. In a recent survey, 95% of respondents said that they were satisfied with the services they received from the CCC.
“The CCC is a vital part of our efforts to make government more accessible and responsive to the needs of our citizens,” said PITB CEO Azfar Ahsan. “We are committed to continuing to improve the CCC so that it can continue to serve the people of Punjab.”
The CCC has had a positive impact on the lives of citizens of Punjab. It has helped to improve access to government services, reduce the time and effort required to get help from the government, and improve the quality of government services.
The CCC is a valuable resource for citizens of Punjab. It is a convenient and easy way to get information and assistance from the government.