K-Electric has introduced digital stamps for customer bills as another ground-breaking step towards creating a paperless ecosystem.
K-Electric has introduced digital stamps for customer bills as another ground-breaking step towards creating a paperless ecosystem.
Customers will be able to keep a record of their digital proof of KE bill payment, which will be accessible from the KE Live app, website, and WhatsApp Self Service Portal.
With this move of launching digital stamps, KE is moving closer to realising its eco-friendly “Hara Qadam” initiative and its goal of providing customers with a seamless and enhanced digitally connected experience.
A green stamp in the upper left corner of paid bills for any month indicates that all outstanding debts have been settled. A blue stamp will appear in the top left corner of the page if a customer is paying off their debt in installments, indicating that the current payments have been received. Following the corresponding payments, these stamps will be automatically updated on the bill within 24 hours.
Additionally, KE’s digital channels will provide access to earlier records going back up to six months. In addition, other stakeholders who require the customer to provide proof of payment for any financial transactions will accept these digitally stamped bills.
Imran Rana, a spokesperson for KE and director of communications, elaborated on the initiative, saying, “We understand that traditionally, customers would keep stamped copies of their bills in files to maintain records.
However, with over 1 million digitally connected subscribers today, we are seeing a significant shift in the trend, with Alternate Delivery Channels accounting for an estimated 62% of our total payments. Our creative approach is a way to speed up this change while also benefiting the environment by promoting paperless systems.
Since privatisation, KE has made a commitment to enhancing customer service through technology. A growing customer base across 7 geographies is now receiving safe, dependable, secure, and uninterrupted power thanks to network investments.
Through its various touch points, such as social media, the KE Live App, the WhatsApp Self Service Portal (03480000118), and call centre 118, the company is also available to assist customers with their needs around-the-clock.