STAFF REPORT ISB: The telecom service operators often claim big in terms of services but consumers complaints are rising due to silken atmosphere in terms of audit. The Ministry of Information Technology (MoIT) has decided to take stern action against the telecom operators against which the complaints are filed.

A high official of MoIT revealed that, “The complaints have risen in past few months and issues like call drop; poor voice quality during call, signal deterring, latency, and mobile broadband (3G and 4G) data networks”. He further stated that MoIT has issued directives to Pakistan Telecommunication Authority (PTA) to take strict actions against the telecom operators failing to meet the QoS standards.

It is significant to cite that according that according to the license of telecom operators, the provision of quality services is included which every telecom operator is bound to abide by. The growth of telecom sector required such steps and the operators must ensure the quality of services by identifying and rectifying the problematic areas for better consumer experience.

The ministry accordingly has required the PTA to share an analysis report frequently as well as a comprehensive plan for a measurable improvement in quality of consumer experience.

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