STAFF REPORT IBD: Pakistan Telecommunications Company Limited (PTCL) has inaugurated a revamped and remodeled One Stop Shop (OSS) near PTCL Central Exchange in Abbottabad Cantt. The Company is currently remodeling its Flag Ship One Stop Shops all across Pakistan to bring an enhanced experience for its customers.
The inauguration ceremony was attended by PTCL SEVP Commercial, Naveed Saeed; EVP Wire-line, Aasif Inam; EVP Wireless, Omer Khalid; EVP Customer Care, Kamran Malik, RGM Hazara Telecom Region, Usman Ali Khan; GM Commercial, Jawad Saleem; GM Customer Care HQs, Naeem Siddiqui as well as OSS staff attired in their smart uniforms.
“Customer satisfaction is our top priority,” said Senior Executive Vice President Commercial, Naveed Saeed, while addressing the inauguration ceremony. “Our One Stop Shops are bringing convenience to our customers by providing all PTCL services under one roof.”
Widely recognized as the companys public face, PTCLs nation-wide 191 One-Stop Shops are facilitating customers in billing adjustments, fault rectification, new service requests, duplicate bills, billing installments and payments all under one roof.
“We want to create a comfortable and professional atmosphere at our One Stop Shops,” said EVP Customer Care, Kamran Malik. “These outlets are offering one window operations in strategic locations spread all over the country”.
In addition to the One-Stop Shops, PTCL customers are also facilitated through its 1236 helpline and online services.