STAFF REPORT IBD: Zong has launched the state-of-the-art multimedia Contact Centre in Lahore, which is the first of its kind in telecom sector of Pakistan.
According to details, the centre features rich Contact Centre using next generation Cloud Computing Model in addition to having a service capacity of 300 seats.
“Zong realizes that excellent service is the key for attracting and maintaining customers, therefore, following its philosophy of keeping customer satisfaction as foremost priority the telecom company has launched this service in Lahore,” Babar Bajwa, Director Customer Services, Zong, said at the launching ceremony.
It is to be mentioned here that the company is already operating two contact centres in Islamabad catering various customer segments. This new contact center is expected to employ more than 900 trained agents.
Bajwa said that the contact centre has been built to cater for the growing market needs and anticipated growth in coming years, especially in north and central regions.
“We want to give unmatched service to our valued subscribers this is why ZONG has invested in a high-tech contact center to ensure quality,” he maintained.

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