The operators have finally received the necessary instructions for taking corrective action to ensure an improvement in service quality up to licenced standards.
To evaluate the effectiveness and calibre of services offered by cellular mobile operators (CMOs) to their clients, the Pakistan Telecommunication Authority (PTA) conducted independent Quality of Service (QoS) surveys in eighteen (18) cities throughout Punjab, Sindh, Khyber Pakhtunkhwa, and Azad Jammu & Kashmir (AJK).
As part of the surveys, a cutting-edge automated QoS Monitoring & Benchmarking Tool was used to check QoS Key Performance Indicators (KPIs) for Voice, SMS, and Mobile Broadband, as well as Mobile Network Coverage, in accordance with Next Generation Mobile Service (NGMS) licences and Cellular Mobile Network Quality of Service (QoS) Regulations, 2021.
The drive test teams chose their survey routes so that they would cover main roads, service roads, and the majority of the sectors and colonies in the surveyed areas, according to a press release from PTA.
In terms of mobile network coverage and voice services, CMOs have been ranked between first and fourth in Punjab, Sindh, and Khyber Pakhtunkhwa, and first to fifth in Azad Jammu & Kashmir, based on the compliance level of each KPI against the threshold specified in the relevant licences and QoS Regulations.
Similar to this, the ranking for mobile broadband speed is based on the fastest upload and download speeds for data, as well as network latency and page load times. The survey’s findings showed that while webpage loading times were found to be below the threshold, CMOs are largely compliant with regard to upload and download speed.
Although CMOs have reduced network latency in comparison to earlier surveys, some cities’ results continue to fall short of the benchmark. In a few locations, it has also been discovered that some Voice KPIs fall below the licenced threshold.
The operators have finally received the necessary instructions for taking corrective action to ensure an improvement in service quality up to licenced standards. The poll results are available on the PTA website.
According to the Authority’s statement, PTA field teams are diligently carrying out service quality monitoring activities with the goal of pressuring mobile operators to offer better mobile services and fostering competition among them.