DEWA’s comprehensive digital infrastructure has played a pivotal role in achieving a remarkable smart adoption rate of 99.62 percent for its services.
In a remarkable leap towards digital transformation, the Dubai Electricity and Water Authority (DEWA) has announced a significant surge in digital transactions conducted by its customers, reaching around 12.5 million in 2023.
This marks a substantial increase of approximately 25 percent from the around 10 million digital transactions recorded in 2022, reaffirming DEWA’s pivotal role in advancing Dubai’s vision to become the smartest and happiest city globally.
The surge in digital transactions reflects DEWA’s commitment to supporting the visionary leadership’s goals, particularly the ambition to position Dubai as the epicenter of the global digital economy. With a focus on enhancing customer experiences, DEWA has become a pioneer in leveraging cutting-edge technologies to provide seamless, real-time, and secure digital services to its stakeholders.
Saeed Mohammed Al Tayer, the Managing Director and CEO of DEWA, emphasized the alignment of their efforts with the directives of Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. Additionally, Al Tayer highlighted the role of DEWA in transforming Dubai’s government into a fully smart model, in accordance with the vision set forth by Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai.
DEWA’s comprehensive digital infrastructure has played a pivotal role in achieving a remarkable smart adoption rate of 99.62 percent for its services. Al Tayer underscored the organization’s commitment to employing disruptive technologies from the Fourth Industrial Revolution, including Artificial Intelligence (AI) and blockchain, to optimize service delivery. By the end of 2023, DEWA successfully integrated more than 90 projects with 65 government and private organizations, further solidifying its digital footprint.
“We are keen to support the vision of Sheikh Mohammed bin Rashid Al Maktoum to turn the city into the epicenter of the global digital economy. Our efforts also align with the directives of Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum to transform Dubai government into a fully smart model,” said Al Tayer.
DEWA’s digital services encompass electricity and water management, with a strong focus on innovative sustainability initiatives. One such initiative is the Smart Living program, designed to empower consumers with features such as consumption monitoring, comparisons with high-efficiency homes, and exclusive offers through the DEWA Store, encouraging a culture of smart and sustainable living.
The surge in digital transactions not only reflects the efficiency and convenience of DEWA‘s digital platforms but also showcases the growing digital literacy and acceptance among the residents of Dubai. As the city continues to position itself as a global hub for technology and innovation, DEWA’s achievements contribute significantly to the overarching goal of transforming Dubai into a smart city that prioritizes the well-being and satisfaction of its residents.
DEWA’s record-breaking digital transactions in 2023 underscore its commitment to staying at the forefront of technological advancements. As Dubai continues on its trajectory towards becoming a global digital leader, DEWA’s success serves as a testament to the city’s dedication to creating a smarter, more connected, and happier future for its residents.