By the end of January, there were 2.878 million Ufone 3G subscribers, down from 2.917 million at the end of December.
The Pakistan Telecommunication Authority (PTA) data showed that 192.78 million cellular subscribers in Pakistan were unchanged by the end of January. The monthly Next Generation Mobile Service (NGMS) penetration increased from 54.43 percent by the end of December to 54.91 percent by the end of January.
By the end of January 2023, Pakistan had 122.81 million active 3G and 4G users, up 1.27 million from the 121.54 million users at the end of December 2022.
56.31 percent of households had access to broadband by the end of January 2023, up from 55.81 percent in December 2022. The cellular teledensity decreased from 86.34 percent at the end of December to 86.16 percent by the end of January. The overall teledensity decreased from 87.51 percent at the end of December to 87.36 percent by the end of January.
Jazz’s overall 3G user count decreased by 0.103 million from 4.919 million at the end of December to 4.816 million at the end of January. By the end of January, there were 41.891 million Jazz 4G users, up from 41.149 million at the end of December.
Zong 4G users increased from 31.353 million at the end of December to 31.728 million at the end of January, while the number of 3G subscribers fell from 2.720 million at the end of December to 2.685 million at the end of January.
While the number of Telenor 4G users increased from 22.560 million at the end of December to 22.694 million at the end of January, the company’s 3G subscribers fell from 3.045 million to 3.005 million by the end of the month.
By the end of January, there were 2.878 million Ufone 3G subscribers, down from 2.917 million at the end of December.
Ufone’s 4G user base increased by 0.228 million users during the reviewed period, from 11.432 million at the end of December to 11.660 million at the end of January. In January 2023, PTA received 18658 complaints from customers of various telecom operators and cellular operators, of which 18456 (98%) were settled.
During the month of December, complaints were received against a number of telecom providers, including cellular mobile operators (CMOs), Pakistan Telecommunications Company Limited (PTCL), long-distance international (LDI), wireless local loop (WLL), and internet service providers (ISPs).
A sizable portion of the total telecom subscriber base is made up of mobile cellular subscribers in Pakistan. Most of the complaints are therefore related to this group.
By January, there had been 18199 complaints made against CMOs, of which 19057 (99%) had been resolved. 7324 complaints were made against Jazz, and 7318 (99 percent) of those were resolved, according to PTA data.
Additionally, 3512 complaints were filed against Telenor, of which 3499 (99 percent) were resolved. Likewise, 5479 (99 percent) of the 5510 complaints made against Zong were resolved. Ufone received 1832 complaints in total, 1742 of which (or 95 percent) were settled.
Moreover, the PTA received 132 complaints about basic telephony, of which 107 were resolved in January, for an 81 percent resolution rate. Additionally, 284 (89%) of the 319 complaints made against ISPs were resolved.