In December 2022, PTA received a total of 15,568 complaints from customers of various telecom operators and cellular operators.
In December 2022, the Pakistan Telecommunication Authority (PTA) received a total of 15,568 complaints from customers of various telecom operators and cellular operators. Out of these complaints, 15,240 were settled, resulting in a resolution rate of 97%.
According to the official data from the PTA, complaints were made against multiple telecom companies in December, including various types of operators such as Cellular Mobile Operators (CMOs), Pakistan Telecommunications Company Limited (PTCL), Long-Distance International Operators (LDI), Wireless Local Loop Operators (WLL), and Internet Service Providers (ISPs).
These complaints covered a range of issues related to telecom services provided by these companies. A sizable portion of the total telecom subscriber base is made up of mobile cellular subscribers.
Most of the complaints are therefore related to this group. By December, the PTA received 14,988 complaints against Cellular Mobile Operators (CMOs), and 14,827 of these complaints were resolved, resulting in a resolution rate of 98%.
Among these complaints, 1,662 were made against JAZZ, with 688 being resolved, resulting in a resolution rate of 99%. Another 2,960 complaints were received against Telenor, and 2,933 were resolved, resulting in a resolution rate of 99%.
Similar to this, 4,416 complaints were made against ZONG, and 4,403 (99 percent) of them were resolved. UFONE received 1,438 complaints in total, 1,362 of which (or 94 percent) were resolved.
Additionally in December, the Pakistan Telecommunications Authority (PTA) received 175 complaints about basic telephony, of which 119 were resolved, resulting in a resolution rate of 68%. For the complaints against ISPs, there were 401, with 291 being resolved, which is a resolution rate of 72%.
Pakistan Telecommunication Authority (PTA) is the regulator of the telecommunication sector in Pakistan. It is responsible for the regulation of telecommunication services, frequencies, and standards, as well as enforcing policies and regulations.
The PTA is also responsible for handling customer complaints and ensuring that telecommunication companies provide quality services to their customers. The organization works to promote the growth and development of the telecommunication sector in Pakistan, while also protecting the interests of consumers.