As you may have seen on the news, Wirecard AG filed for insolvency on Thursday. Your Payoneer Prepaid Mastercard® Card is issued by its subsidiary, Wirecard Card Solutions Limited (WCSL) in the UK.

The UK’s Financial Conduct Authority (FCA), which oversees WCSL, decided to restrict WCSLs activities to further protect customer money. As a result, a temporary freeze on all card activities is in effect.

What does this mean?

The FCA has communicated that these measures were taken to protect the interests and money of Wirecard customers. Until the FCA completes their investigation, you are temporarily unable to use the funds on your card or receive new payments to your card.

Any funds that are in excess of the maximum balance of your card are held by Payoneer and are, as always, available for withdrawal. These funds are not impacted by the FCA’s temporary freeze.

When will I be able to access my funds?

WCSL is working closely with the FCA to address their concerns so that the temporary freeze can be lifted as soon as possible, and your card can continue to operate as before.

We have highlighted to the FCA the urgency of the situation so that your card is unfrozen as soon as possible.

What about the pending payments on my card?

Until your card is unfrozen, pending payments will go to your Payoneer account, where they will land in your virtual currency balance and can be withdrawn to your local bank account.

When will my virtual balance be available?

Your virtual balance is already available. Sign in to your Payoneer account to view it. This means you can continue to receive payments from marketplaces, platforms and clients without an issue and withdraw these funds to your local bank account. Please ensure that you have an approved bank account, in your name, associated with your virtual account.

How can I get paid during this time?

Any future payments that you receive from marketplaces, platforms and clients will not be affected by the freeze. You can sign in to view your funds, and can now add your bank account for withdrawal of your future incoming payments.

We are actively working on offering additional options for you, and your patience and understanding are highly appreciated. The situation is continuously developing, and we will update you as soon as we have additional information.

We understand that the developing situation with Wirecard has created a lot of concern and challenges for Payoneer Prepaid Mastercard® card users. We have been assured by the FCA that the freeze was put in place to ensure the protection of all cardholders’ funds. We have also been given repeated reassurances that all funds are properly safeguarded. Progress is being made to lift the freeze, and we will continue to update you as soon as more information is available. This situation has impacted the customers of many companies, and we believe that it will be resolved soon.

In the meantime, incoming funds to Payoneer users can be withdrawn to bank accounts or held in a Payoneer Account which remains safe and secure. All funds held in Payoneer are fully liquid and available and held in global leading banks. Our company is strong and stable, and committed to safeguarding our customers’ funds in accordance with all relevant global regulations.

We know that our customers depend on these funds, and that this freeze has created hardships for many people. We have enabled alternative solutions for payment withdrawal and are working to address any technical issues that have come up, and to help our customers in any way we can.”

Originally Publish at: https://blog.payoneer.com/